Shipping Overview

We offer Free Shipping in Canada on almost all orders. Exceptions include many but not all Herman Miller and Knoll products. Free shipping included on freight deliveries is curbside service. Special order items are drop shipped from the distributor or shipped via Alteriors depending on destination. Delivery dates are good faith estimates only and are quoted in business days (this does not include weekends and statutory holidays). Orders cannot be cancelled due to delays in shipping. PO Box addresses are not acceptable for delivery.

Delivery

Alteriors does not keep inventory on most items and, apart from showroom pieces, all products have specific manufacturer lead times that can range anywhere from 1-16+ weeks. Please contact us for more accurate lead times as they are only estimates and subject to change. Clients will be advised of any changes to lead times throughout the order cycle.

Remote Delivery Area Surcharge

An additional surcharge is required for delivery to the Yukon, Northwest Territories, Nunavut and other remote locations outside of major city centers. This is due to a Delivery Area Surcharge applied by some shipping companies. We will always contact you prior to applying this shipping surcharge and before charging your credit card.

 

Knoll Products

Many Knoll products are subject to shipping charges. Smaller items have a UPS shipping charge and larger items have a White Glove Delivery shipping charge. White Glove Delivery shipping charges are as follows:

  • 7.5% of order value
  • Minimum: $85
  • Maximum: $500

Changing Delivery Address

Once an order has shipped, any change of address will be subject to a $25 fee plus applicable taxes. This is due to a minimum change of address fee charged by nearly all courier and freight companies. Billing information will also need to be re-verified if you are changing your delivery address. Please email info@alteriors.ca or call 1-613-722-1661 if you need to make changes to your delivery address.

Herman Miller Products

Any applicable shipping fees will be calculated at checkout. Please also note the following:

  • Additional charges apply for Remote Delivery Areas including the Yukon, Northwest Territories, Nunavut, and other remote locations outside of major city centres.
  • Large items will be delivered by freight service. This is standard curbside delivery; meaning the driver will not haul up an incline or up stairs, and it will be your responsibility to bring the item inside, complete any assembly, and remove packaging debris.
  • For a White Glove Delivery quote which includes unpackaging and assembly, please make a note in the Comments section during Checkout and we will get back to you as soon as possible. Please note that due to the ongoing situation with COVID-19, standards and procedures may change.